FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship from?
We have two warehouses in the United States. Generally, we will ship according to the principle of proximity to the customer's address.
How long will it take to get my order?
It takes 1 business days for us to process your order once you have submitted it. Once it’s processed, it will then ship out and take another 3-4 business days to deliver depending on what state you live in and which warehouse we ship your items out.
Orders
Below are some of are common questions about orders
I tried to use a discount code, but it didn’t work. Why can’t I use my code?
There are couple possible reasons for why a discount code didn’t work in your cart. The discount codes offered for our website is typically one use per customer only, so if it has been used by you before, it cannot be used again. Another reason could be that the code has expired. Discount also cannot be combined with any other offers.
Can I use a discount code on a previous order?
There are couple possible reasons for why a discount code didn’t work inyour cart. The discount codes offered for our website is typically one use per customer only, so if it has been used by you before, it cannot be used again. Another reason could be that the code has expired. Discount also cannot be combined with any other offers.
Products
Below are some common questions about our products
Do your items have a product warranty?
All AirHot items have a Product Warranty.
How does the AirHot treadmill's shock absorption system benefit users with prior joint issues?
The multi-point shock absorption system is specially formulated to offer additional cushioning and assistance, making it perfect for individuals with joint issues or recuperating from injuries.
How does the lightweight design of the AirHot under desk treadmill benefit users who have limited space at home?
45-pound weight and transport wheels facilitate effortless movement and storage for women, with a 4.5-inch height for under-bed or couch placement.